
When to automate an enquiry and when a person should answer
Criteria for deciding which enquiries an assistant can resolve and which need a person, without hurting the relationship.
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Software, automation, sales and process ideas explained through the everyday problems of companies already operating.

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6 posts

Criteria for deciding which enquiries an assistant can resolve and which need a person, without hurting the relationship.
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How to detect duplicate entry, conflicting versions and decisions based on incomplete data.
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A guide to deciding which repetitive tasks to automate first, based on time, error risk and customer impact.
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How to build an owned channel that explains your offer and turns searches into conversations.
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What is changing in Google's AI results and what still matters for an SME that needs to be found by buyers.
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What to connect so catalog, payments and orders simplify internal operations too.
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